Hiring for AML Transaction Monitoring – Pune

Job Description

Hiring for AML Transaction Monitoring – Pune

We are looking for a seasoned Service Delivery Manager with extensive experience in AML Transaction Monitoring (TM) to lead and manage delivery operations in a fast-paced compliance environment. The ideal candidate will bring a strong background in financial crime compliance, exceptional leadership skills, and a strategic mindset to ensure excellence in client delivery, operations, and quality standards.

 Responsibilities

• Lead and manage large AML TM teams (30+ members), ensuring timely and high-quality service delivery across all client engagements.

• Drive operational efficiency and process improvements in the AML TM domain, maintaining compliance with regulatory and client standards.

• Act as the primary point of contact for client communications, governance, and performance reporting.

• Conduct regular team reviews, performance assessments, and implement corrective actions as needed.

• Deliver comprehensive MIS reports and dashboards for internal and external stakeholders.

• Oversee quality checks, trend analysis, and error root cause identification to ensure process excellence.

• Coordinate with cross-functional teams including Quality, Training, Compliance, and IT to support end-to-end AML TM operations.

• Ensure readiness for internal and external audits, managing documentation and compliance records.

Required Skills & Experience

• Experience: 10–13 years of overall experience, with significant exposure in AML Transaction Monitoring.

• Team Management: Proven ability to lead large teams (30+), manage performance, and mentor team members.

• Client Engagement: Strong interpersonal and communication skills with the ability to manage client expectations and build lasting relationships.

• Reporting & Analytics: Hands-on experience with MIS reporting, quality control, and performance tracking.

• Technical Skills: Proficiency in MS Word, Excel, and other MS Office tools; ability to work with operational dashboards and data analytics.

• Certifications: ACAMS certification is a plus.

• Additional: Knowledge of prepaid card products is highly advantageous.

• Work Flexibility: Must be comfortable with night shifts and a return-to-office work model.

Why Join Us?

• Be a part of a forward-thinking team focused on combating financial crime on a global scale.

• Opportunity to lead impactful AML programs and work directly with global clients.

• Grow within a culture that values excellence, innovation, and collaboration.

• Access to internal learning, upskilling, and compliance certifications.