Hiring for AML/KYC – Mumbai

Job Description

Hiring for AML/KYC –  Mumbai 

The AML/KYC – Cards & Dispute Chat Process role involves handling customer queries and dispute-related cases through chat while ensuring adherence to AML/KYC guidelines. The position requires strong analytical skills, accuracy in documentation, and the ability to interact professionally with customers in a digital environment.

 Responsibilities

• Manage customer dispute cases through chat, ensuring prompt and accurate resolution.

• Perform KYC/AML checks related to card transactions, disputes, and account verification.

• Review and verify supporting documents for fraud, chargebacks, or dispute validations.

• Identify suspicious activities, potential fraud indicators, and escalate cases per compliance procedures.

• Maintain detailed case records and ensure compliance with regulatory and internal guidelines.

• Coordinate with internal teams (Compliance, Risk, Cards Operations) to resolve complex cases.

• Ensure adherence to SLAs, accuracy standards, and process compliance requirements.

• Provide clear and professional written communication to customers during dispute handling.

Requirements

• Minimum 1 year of experience in AML/KYC, Cards Operations, Chargebacks, or Dispute Management.

• Strong written communication skills (mandatory).

• Ability to handle high-volume chat-based interactions with accuracy and professionalism.

• Knowledge of risk indicators, basic AML red flags, and dispute-related workflows.

• Comfortable working in 24×7 rotational shifts.

• Detail-oriented, analytical, and able to work in a fast-paced environment.

Why Join

• Opportunity to work in a high-demand domain combining AML, KYC, cards, and dispute management—skills that significantly boost career growth in financial compliance.

• Gain hands-on experience handling real customer disputes and compliance checks through a structured, well-supported chat process.

• Work with a global organization known for process excellence, learning, and operational stability.

• Build strong analytical, communication, and risk assessment skills that open doors to advanced roles in AML, Fraud Prevention, and Financial Crime Operations.

• Be part of a fast-paced, collaborative environment with clear performance metrics and growth pathways.