Hiring for AML Transaction Monitoring – Pune
We are looking for a seasoned Service Delivery Manager with extensive experience in AML Transaction Monitoring (TM) to lead and manage delivery operations in a fast-paced compliance environment. The ideal candidate will bring a strong background in financial crime compliance, exceptional leadership skills, and a strategic mindset to ensure excellence in client delivery, operations, and quality standards.
Lead and manage large AML TM teams (30+ members), ensuring timely and high-quality service delivery across all client engagements.
Drive operational efficiency and process improvements in the AML TM domain, maintaining compliance with regulatory and client standards.
Act as the primary point of contact for client communications, governance, and performance reporting.
Conduct regular team reviews, performance assessments, and implement corrective actions as needed.
Deliver comprehensive MIS reports and dashboards for internal and external stakeholders.
Oversee quality checks, trend analysis, and error root cause identification to ensure process excellence.
Coordinate with cross-functional teams including Quality, Training, Compliance, and IT to support end-to-end AML TM operations.
Ensure readiness for internal and external audits, managing documentation and compliance records.
Experience: 10–13 years of overall experience, with significant exposure in AML Transaction Monitoring.
Team Management: Proven ability to lead large teams (30+), manage performance, and mentor team members.
Client Engagement: Strong interpersonal and communication skills with the ability to manage client expectations and build lasting relationships.
Reporting & Analytics: Hands-on experience with MIS reporting, quality control, and performance tracking.
Technical Skills: Proficiency in MS Word, Excel, and other MS Office tools; ability to work with operational dashboards and data analytics.
Certifications: ACAMS certification is a plus.
Additional: Knowledge of prepaid card products is highly advantageous.
Work Flexibility: Must be comfortable with night shifts and a return-to-office work model.
Be a part of a forward-thinking team focused on combating financial crime on a global scale.
Opportunity to lead impactful AML programs and work directly with global clients.
Grow within a culture that values excellence, innovation, and collaboration.
Access to internal learning, upskilling, and compliance certifications.
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