Hiring for Quality Manager – AML, KYC & Sanctions Compliance – Bangalore
We are seeking an experienced Quality Manager to oversee and enhance quality standards in international voice processes, with a strong focus on AML, KYC, and Sanctions compliance.
Responsibilities:
Monitor and evaluate call quality for international voice processes to ensure compliance with internal standards and regulatory requirements
Ensure adherence to AML, KYC, and Sanctions guidelines during client interactions
Develop, implement, and maintain quality assurance processes, frameworks, and metrics
Conduct regular audits, assessments, and reporting to identify gaps and recommend improvements
Mentor and train team members to maintain high performance and compliance standards
Collaborate with cross-functional teams to enhance workflows and customer experience
Candidate Profile:
Proven experience as a Quality Manager in international voice processes
Hands-on expertise in AML, KYC, and Sanctions compliance
Strong analytical, problem-solving, and leadership skills
Excellent communication and stakeholder management abilities
Why Join:
Be part of a leading organization managing international voice processes with a focus on compliance.
Take ownership of quality management in AML, KYC, and Sanctions, ensuring regulatory standards are met.
Work in a dynamic, growth-oriented environment with opportunities to mentor and lead teams.
Gain exposure to global compliance practices and international processes.
Play a key role in enhancing operational quality and customer experience.
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