Hiring for Vice President – Fraud Prevention & Disputes Operations – Gurgaon

Job Description

Hiring for Vice President – Fraud Prevention & Disputes Operations – Gurgaon

Are you a seasoned leader in fraud prevention and operational risk? Join a leading financial institution to shape and execute fraud risk strategies across credit/debit card transactions, loans, and digital channels.

Responsibilities:

• Fraud Strategy Development: Design and lead comprehensive fraud prevention strategies across both first-party and third-party fraud landscapes.

• Disputes Operations Oversight: Manage escalations, disputes, and risk controls for fraudulent financial transactions, ensuring adherence to timelines and regulatory standards.

• Operational Excellence: Drive process improvements by implementing automation, enhancing productivity, and reducing false positives in fraud detection.

• Stakeholder Engagement: Collaborate with product, technology, compliance, legal, and customer experience teams to implement proactive controls and strengthen fraud defenses.

• Leadership & Coaching: Manage and mentor large, diverse teams across geographies; foster a culture of accountability, learning, and continuous improvement.

• Change Management: Support and lead global change initiatives, driving transformation in fraud systems, tools, and methodologies.

• Regulatory Adherence: Ensure processes align with RBI, NPCI, Visa/Mastercard, and international compliance standards.

• Analytics & Reporting: Use data and analytics to generate insights, track performance KPIs, and present actionable strategies to senior leadership.

Ideal Candidate Profile:

• Experience: 15+ years in operations, with a minimum of 5 years in fraud prevention and disputes management roles.

• Domain Knowledge: Deep understanding of financial products (cards, loans, digital payments), fraud typologies, disputes lifecycle, and regulatory frameworks.

• Technical & Tools Expertise: Familiar with fraud detection platforms, case management tools, and data visualization software.

• Leadership & Communication: Strong interpersonal and stakeholder management skills; ability to communicate complex issues clearly at all organizational levels.

• Change & Innovation Mindset: Proven track record in driving transformation, adopting digital tools, and automating operational workflows.

Interested candidates can send their resume to:

Be a part of a fast-growing, innovation-led team where your decisions directly protect customers and the business from financial crime.