Teleperformance Hiring for AML/KYC – Mumbai
We are expanding our Financial Crime Compliance team and looking for professionals with experience in AML, KYC, cards, or dispute handling. This role offers exposure to risk operations, compliance standards, and customer dispute workflows through a specialized chat-based process.
• Handle AML/KYC-related customer interactions via chat with accuracy and professionalism
• Review customer information, identity details, and supporting documents as per guidelines
• Identify discrepancies, red flags, and missing details during KYC validation
• Support dispute resolution for card-related or transaction-related issues
• Maintain high-quality communication and detailed case documentation
• Ensure compliance with regulatory and internal AML/KYC policies
• Escalate suspicious patterns or complex cases to senior teams
• Meet productivity, quality, and turnaround expectations
• Coordinate with internal teams for clarifications when required
Who Can Apply
• Minimum 1 year of experience in AML, KYC, cards, chargebacks, or dispute handling
• Strong written communication skills for chat-based processes
• Ability to work in rotational shifts
• Detail-oriented with strong analytical and documentation skills
• Comfortable with on-site work in Malad
Why Join
• Build expertise in AML, KYC, and financial compliance
• Gain exposure to global standards in dispute and risk operations
• Strong career growth with a leading compliance operations employer
• Structured training and continuous skill development
