Teleperformance Hiring for AML/KYC – Mumbai

Job Description

Teleperformance Hiring for AML/KYC  –  Mumbai

Teleperformance is expanding its financial compliance and dispute resolution team in Malad, Mumbai. This role offers an opportunity to work in the high-demand domain of AML, KYC, and card dispute management while building strong expertise in risk and compliance operations.

The role involves handling AML and KYC-related customer interactions through a chat-based process, reviewing customer information, validating identity documents, and supporting card and dispute-related cases. You will assist in assessing potential risks, escalating suspicious activities, and ensuring adherence to compliance guidelines. The position also includes supporting customers on card-related non-fraud and fraud disputes while maintaining accuracy and regulatory compliance.

 Responsibilities

• Review customer profiles, documentation, and transaction details for KYC and AML checks

• Handle customer queries and dispute cases via chat in a clear and professional manner

• Support card dispute investigations for both fraud and non-fraud scenarios

• Assist in preliminary risk assessments and escalate suspicious cases as needed

• Ensure accuracy, compliance, and adherence to internal and regulatory standards

• Work closely with supervisors to resolve complex cases within defined timelines

• Maintain records, update case notes, and follow the required process workflows

• Deliver high-quality customer support while managing multiple cases efficiently

Requirements

• Minimum six months to one year of experience in AML, KYC, card processes, or dispute handling

• Strong written communication skills suitable for chat-based support

• Ability to analyze customer information with attention to detail

• Previous experience in financial compliance, cards, or dispute processes is preferred

• Flexibility to work in rotational shifts in a 24×7 environment

• Strong problem-solving ability and willingness to learn

Why Join Teleperformance

• Opportunity to build a career in the fast-growing area of financial compliance

• Exposure to AML, KYC, dispute management, and regulatory workflows

• Professional training, structured learning, and continuous skill development

• Work in a global organization known for stability, growth, and employee support

• Gain hands-on experience in high-demand banking and fintech operations